Front Office Personnel

Are you passionate about hospitality and ready to embark on a rewarding career journey? Look no further! Our cozy hotel is seeking a dynamic individual to join our front office team on a full-time basis. If you thrive in a fast-paced environment, possess excellent customer service skills, and have a knack for marketing and design, we want to hear from you!

Responsibilities:

• Welcoming Guests: Be the friendly face that greets our guests upon arrival, providing warm and professional service at all times.
• Check-In/Check-Out: Efficiently manage the check-in and check-out process, ensuring accuracy and guest satisfaction.
• Reservations: Handle reservation inquiries, bookings, and modifications promptly and accurately.
• Customer Service: Address guest concerns and inquiries promptly and effectively, ensuring a positive experience throughout their stay.
• Marketing Support: Utilize your creative flair to assist in marketing initiatives. Design promotional materials using Canva or similar programs to attract guests and enhance the hotel's online presence.
• Administrative Tasks: Handle administrative duties, including filing, data entry, and maintaining guest records.
• Driving Responsibilities: Possess a valid driver's license with over 3 years of driving experience. Occasionally assist with guest transportation or other driving-related tasks as needed.

Requirements:

• Possess a minimum of 4 CXC passes or equivalent including English
• Previous experience in hospitality or customer service preferred, but not required.
• Working knowledge of marketing principles and design tools such as Canva.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Flexibility to work evening shifts, including weekends and holidays.
• Valid driver's license with a clean driving record and over 3 years of driving experience.

Additional Qualifications:

• Flexibility and Initiative: Be flexible with an ability to take initiative in various situations. A willingness to take on new tasks as required is essential for success in this role.
• Supervisory Experience: Supervisory experience is a plus but not necessary. We value candidates who can demonstrate leadership qualities and are eager to grow within the role.